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Frequently Asked Questions
"Dolce Capri" Which means "Sweet Capri" in Italian – is inspired by the unforgettable island of Capri, where we first experienced the perfect blend of relaxation, luxury, and natural beauty. Surrounded by stunning views and timeless charm, we couldn’t help but be inspired to create the products we offer today!
Our loungers are designed in Australia with the timeless charm of the Italian coastline, and crafted by our specialist partners in Asia to strict European quality standards.
Each piece is independently inspected to ensure premium durability, UV resistance and strength, giving you European elegance, engineered for Australian summers. 🌞🇮🇹🇦🇺
We adore authentic Italian design, we’ve simply made it a little more accessible, so everyone can enjoy that luxury minus the passport and prestige pricing.
Currently, our products are available exclusively in Australia, but we're looking forward to offering international shipping sometime in the near future. Stay tuned for updates!
For residential customers we accept change-of-mind returns within 14 days of delivery. Returns must be approved in advance and the item must be unused, unassembled and in its original packaging.
Return shipping is at the customer’s cost and a 15% restocking fee applies to cover handling and our original freight.
For commercial and trade orders, we do not accept change-of-mind returns.
Once your payment has been processed, we are unable to cancel or modify your order. We kindly ask that you review your details carefully before completing your purchase. If you change your mind or the payment was made in error, you may request a cancellation within 24 hours of placing the order by contacting us at contact@dolcecapri.com.au
Orders cancelled after dispatch will be treated as a change-of-mind return and will incur freight and restocking fees.
Please notify us within 48 hours of delivery with photos of the product, packaging and shipping label. We will arrange replacement parts, a replacement unit or a refund if a replacement is not available.
please contact us at contact@dolcecapri.com.au, and we will gladly assist you with your claim.
Your lounger is covered by a 12-month warranty for any manufacturing faults or defects. We will repair or replace the item, or provide a refund if a repair or replacement is not reasonable.
Damage caused by misuse, high winds or negligent handling is not included. Care for your piece as recommended to maintain your warranty.
Our loungers are designed for outdoor enjoyment. As with all outdoor furniture, regular care will help preserve their appearance and extend their lifespan.
• Sun & weather: While designed for outdoor use, prolonged and continuous exposure to harsh sunlight, rain and coastal conditions may naturally accelerate fading and weathering. When not in use for extended periods, we recommend storing your lounger undercover, in a shaded area, or using a protective cover.
• Keep dry when possible: After rain, pool use or cleaning, allow your lounger to dry completely. Avoid storing or covering the lounger while wet.
• Coastal & poolside use: Salt, chlorine and moisture can accelerate corrosion. If used near the ocean or pool, regularly rinse the frame and hardware with fresh water and dry thoroughly.
• Frame & hardware: Periodically inspect and clean all joints, fasteners and moving components. Remove salt, dirt and moisture build-up with fresh water and a soft cloth. Avoid harsh chemicals or abrasive cleaners.
• Fabric: Clean with fresh water and a mild soap when required. Avoid harsh cleaning products. For best colour longevity, store undercover when the lounger isn’t being used for extended periods.
• Storage: During extended periods of non-use or severe weather, we recommend storing the lounger in a dry, covered location.
